Privacy Policy —
How Bubble Cash Handles Your Data

1 Overview

Bubble Cash operates the gaming platform available at bubblecash.net, offering slots, live casino, sports betting and related services to players in Pakistan. When you register an account, deposit PKR, place a bet or simply browse the platform, certain information about you is collected and processed.

This Privacy Policy tells you clearly what data we gather, the reasons we need it, how long we keep it, who — if anyone — we share it with, and how we protect it. Reading this document fully before creating an account is something we genuinely recommend, not just as a formality.

By registering an account on Bubble Cash, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree, please do not register or continue using the platform.

2 Data We Collect

The types of personal information we collect depend on how you interact with the platform. Here is a breakdown:

Account Registration Data

• Full legal name
• Date of birth (used to confirm you are 18 or above)
• Email address and mobile phone number
• Residential address in Pakistan
• Username and encrypted password

Identity Verification Data

When we ask you to verify your identity — particularly before processing a withdrawal or if there is a reason to confirm your details — we may request:

• A copy of your CNIC (Computerised National Identity Card) or other government-issued ID
• A selfie or photograph for identity confirmation purposes
• Proof of address such as a utility bill or bank statement

Technical and Usage Data

• IP address and approximate geographic location
• Device type, operating system and browser version
• Session timestamps and duration
• Pages visited, games played and betting history on the platform
• Referral source (how you arrived at the platform)

Communication Data

If you contact our support team, we retain records of that communication — including emails, chat transcripts and any documents you send — to help resolve issues and maintain a service history for your account.

3 Why We Collect It

Every piece of data we collect has a specific purpose. The table below summarises the main categories and the reason each is needed:

Data Category	Purpose
Name, date of birth, CNIC	Verify identity and confirm you are 18+; required before withdrawal processing
Email address & phone number	Account communication, password reset, support contact, important notices
Payment method details	Process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer
IP address & device data	Fraud detection, duplicate account identification, platform security
Betting & gaming history	Account management, responsible gaming monitoring, dispute resolution
Communication records	Support quality, dispute evidence, service improvement

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review being available.

4 Payment Data and PKR Transactions

All financial transactions on Bubble Cash are processed in PKR (Pakistani Rupees). When you deposit or withdraw using JazzCash, Easypaisa, Raast or a bank transfer, certain payment-related data is handled as part of that process.

What Payment Data We Hold

• The payment method type used (e.g. JazzCash, Easypaisa, bank transfer)
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in PKR
• The mobile number or bank account associated with the transaction (stored in masked format where possible)

What We Do Not Store

We do not store full bank account numbers, card numbers or mobile wallet PINs on our servers. Payment authentication is handled directly through the respective payment gateway. Bubble Cash receives only the confirmation and reference data needed to credit or debit your account balance.

Transaction History

A full record of your deposit and withdrawal history is available within your Bubble Cash account dashboard at any time. This record is maintained to allow dispute resolution and to support responsible gaming reviews where relevant.

5 Cookies and Tracking

Bubble Cash uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit the site.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session authentication, keep you logged in during your visit and maintain your account preferences. You cannot opt out of these while using the platform.
• Analytics cookies: Help us understand which pages and features are most used so we can improve the platform. Data from analytics cookies is aggregated and not personally identifiable in reports.
• Preference cookies: Remember settings you have chosen, such as language preference or display options, so you do not need to reset them on each visit.

Managing Cookies

You can control non-essential cookies through your browser settings. Blocking all cookies will affect the platform's ability to function correctly — in particular, essential session cookies are required to stay logged in. Most modern browsers have clear guidance on managing cookie preferences in their help sections.

6 Data Sharing

Bubble Cash does not sell, rent or trade your personal information to third parties for their own marketing purposes. Full stop. Here is an honest account of the limited circumstances in which your data may be shared:

Payment Processors

When you make a deposit or withdrawal, the relevant payment processor — JazzCash, Easypaisa, Raast or your bank — receives the minimum data required to complete the transaction. This is a technical necessity, not optional data sharing.

Service Providers

We work with trusted third-party service providers who help operate parts of the platform — for example, cloud hosting, identity verification services or customer support tools. These providers operate under strict data processing agreements and are only permitted to use your data to provide the specific service we have engaged them for. They cannot use it for their own purposes.

Legal Requirements

We may be required to disclose certain information if compelled by a valid legal process, court order, or to prevent fraud, money laundering or other illegal activity. In such cases, we disclose only the minimum information required and, where permitted by law, will attempt to notify the affected account holder.

7 Data Retention

We keep your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

• Account and identity data: Retained for the duration of the account and for a period after closure to support dispute resolution and fraud prevention.
• Transaction records: PKR deposit and withdrawal records are retained for an extended period for financial record-keeping and audit purposes.
• Gaming history: Betting and casino session logs are retained for a period sufficient to resolve disputes and support responsible gaming reviews.
• Support communications: Records of support interactions are retained for a reasonable period after the matter is resolved.
• Cookie and analytics data: Aggregated analytics data is retained for platform improvement purposes; session cookies expire when you close your browser.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised. You may also request early deletion — see Section 9 for your data rights.

8 Security Measures

Protecting your account and personal data is something we take seriously. The platform uses a combination of technical and organisational measures to keep your information safe.

Technical Protections

• All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing — we cannot read your password and will never ask you to share it.
• Access to personal data internally is restricted on a need-to-know basis. Not every staff member can access every part of the system.
• Payment data is handled through secure gateways; full card or wallet credentials are not stored on Bubble Cash servers.

What You Can Do

Platform security is a shared responsibility. You can help protect your account by:

• Using a strong, unique password that you do not use on other services
• Not sharing your login credentials with anyone
• Logging out from shared or public devices after each session
• Contacting support immediately if you notice activity you did not authorise

9 Your Data Rights

You have rights over the personal data we hold about you. Here is what you can ask for and how to do it:

To exercise any of these rights, contact our support team via the email address shown in the footer of this page. We will respond within a reasonable time. Some requests may require identity verification before we can action them, to ensure we are dealing with the genuine account holder.

Please note that certain retention obligations — particularly around financial transaction records — may mean we cannot delete all data immediately upon request. In those cases, we will explain which data must be retained and for how long.

10 Minors and Under-18 Protection

Bubble Cash is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age confirmation is required during registration, and we may request CNIC or other documentation to verify age before processing certain actions.

If we discover that an account has been registered by or on behalf of a minor, the account will be closed immediately, any funds held will be dealt with appropriately, and all personal data associated with the account will be deleted as promptly as operationally possible.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When we do, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For changes that are material — meaning they significantly affect how your data is used or your rights over it — we will make reasonable efforts to notify registered players via the email address on their account. Continued use of the platform after an updated policy is published constitutes acceptance of the revised terms.

We recommend checking this page periodically if you want to stay fully informed about how your data is handled.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch with our support team.

You can reach us at the email address displayed in the footer of this page. Please include your registered username or account email so we can locate your account and respond efficiently.

For general questions about the platform, our FAQ page covers the most commonly asked topics. For account-specific matters, direct contact with support is always the fastest route.